From Dr. M. Singh, Family Medicine · eReferral, 10:42 AM
Patient
R.K., 47 · BC PHN captured
Reason for referral
Sudden right-sided hearing loss, 4 days
Attached
Clinical notes, medication list
Audiogram
Flagged so it can be booked before the consult
Missing
Urgent · same-week consult · referrer notified
Sudden, asymmetric and progressive hearing loss routed by urgency, with audiology coordinated.
Checks for
Audiogram · Onset & side · Noise exposure
Chronic rhinosinusitis, polyps and septal issues, ready for a surgical conversation.
Checks for
CT sinus report · Treatments tried · Duration
Suspicious masses fast-tracked, nodules matched with ultrasound and biopsy results.
Checks for
Ultrasound · FNA results · TSH
Hoarseness and dysphagia referrals prepared for in-office scope assessment.
Checks for
Symptom duration · Smoking history · Red flags
Tonsils, ear tubes and sleep-disordered breathing, with parents kept in the loop.
Checks for
Infection count · Sleep symptoms · Hearing test
Dizziness referrals sorted from benign positional vertigo to central red flags.
Checks for
Episode pattern · Neuro symptoms · Prior testing
01
Referral received
Fax or eReferral, typed or scanned. Ample reads it on arrival and files it as a structured referral.
02
Completeness check
Audiograms, CT reports and ultrasound results checked. Missing items are requested right away.
03
Urgency and waitlist
Sudden hearing loss and suspicious neck masses are flagged for physician review first.
04
Tests and consult booked
Audiology is lined up before the consult, and patients get your visit instructions by text.
Physician review, first available slot
Sudden sensorineural hearing loss
Neck mass suspicious for cancer
Hoarseness with red flags
Airway concerns sent to emergency care
Booked within your target window
Asymmetric hearing loss or tinnitus
Thyroid nodule with imaging
Recurrent tonsillitis
Chronic sinusitis failing treatment
Next available with the right physician
Age-related hearing loss
Nasal obstruction
Snoring without apnea
Chronic ear canal problems
Ample suggests. Your physicians decide. Flagged referrals always go to physician review.
“Did you get my referral?”
“Does my child need to fast before surgery?”
“When is my hearing test?”
“Can I move my appointment?”
Pediatric surgery · 6:20 PM
My son’s tonsillectomy is next Tuesday. Is there anything we need to do before?
Yes. I’ve texted you the clinic’s pre-op sheet with fasting times, and flagged your question about his medications for the nurse to call you back.
Perfect, thank you.
Pre-op sheet sent
Nurse callback queued
Call summary added to the patient’s chart
Accuro, OSCAR Pro, PS Suite, Med Access, Juno and virtually any other EMR. Referrals, waitlist status and bookings stay in sync, so nothing is re-keyed from a fax.
